If you have any general questions or queries, please email us: help@murton-moore.com. We acknowledge all points of contact (including complaints) within 3 working days of receipt. Any issues raised with us are usually resolved within 5 working days.
Complaints
If you wish to make a complaint about the service you have received from us, please email details to complaints@murton-moore.com. We will acknowledge your complaint within 3 working days of receiving it. We'll then look into your issue and respond within 5 working days. If we don't hear from you within 20 working days of our response, we will close the complaint.
Escalation process
If our initial response does not resolve your issue, you can escalate it to our Managing Partner, by emailing escalate@murton-moore.com, including details of your complaint, why you aren't happy with our initial response, and what you would like to be done to resolve the issue. They will acknowledge your complaint within 3 working days of receiving it. They'll then look into your issue and respond within 5 working days. If they don't hear from you within 20 working days of their response, they will close the complaint.
Abuse procedure
If you are concerned about abuse of your domain name, wish to make a complaint about someone else's domain name registration, or need assistance responding to a complaint about your domain name, please email details to abuse@murton-moore.com.